• Full Time
  • Pune, India
  • 31st October 2022

TopSource Worldwide

Type of role: Full time

Gross annual basic salary: As per market standard

Hours of work: 40 hours per week with flexibility

Benefits

  • Private medical insurance*
  • Global travel insurance*
  • Life assurance
  • Corporate gym membership*
  • Fresh fruit basket
  • Training budget
  • Career development
  • Team building days throughout the year

*Following successful completion of probationary period.

Overview of role

He is responsible to ensure that his attendance is regular and his absences are planned. The Customer Service Executive reports into the Process Leader and is required to escalate issues to his direct line manager related to client servicing. There are no roles that report into the Customer Service Executive.

Core job duties

The role of a Customer Service Executive is to ensure that the tasks assigned are completed on time, accurately and completely. He is responsible for understanding the promised service to his client (s).  He is responsible for following all the agreed processes and procedures diligently and without any requirement for follow up from his line manager. His responsibility includes attending all training programs assigned to him, attend periodic team meetings, feedback sessions and to seek clarifications where the process or deliverables are unclear to him.  

Key attributes and skills

  • Should have good written and spoken English.
  • Motivated, self-starter individual with high level of integrity, intensity and activity with a can-do attitude.
  • Disciplined process oriented work style
  • Able to work effectively under pressure
  • Ability to work equally well either independently or as part of a team

Required qualifications, training and technical knowledge

  • Experience of SAP in – P2P
  • Must be working on SAP in current job
  • B.com
  • Proficient with MS Excel
  • Preference would be given to candidates who have experience in working in International environment and who can join immediately or on short notice.

To apply for this job email your details to careers_india@topsourceworldwide.com.