Type of role: Full time

Gross annual basic salary: As per market standard

Hours of work: 40 hours per week with flexibility

Benefits

• Private medical insurance*
• Global travel insurance*
• Life assurance
• Corporate gym membership*
• Fresh fruit basket
• Training budget
• Career development
• Team building days throughout the year

*Following successful completion of probationary period.

Overview of role

He is responsible to ensure that his attendance is regular and his absences are planned. The Customer Service Executive reports into the Process Leader and is required to escalate issues to his direct line manager related to client servicing. There are no roles that report into the Customer Service Executive.

Core job duties

The role of a Customer Service Executive is to ensure that the tasks assigned are completed on time, accurately and completely. He is responsible for understanding the promised service to his client (s).  He is responsible for following all the agreed processes and procedures diligently and without any requirement for follow up from his line manager. His responsibility includes attending all training programs assigned to him, attend periodic team meetings, feedback sessions and to seek clarifications where the process or deliverables are unclear to him.