• Full Time
  • Pune, India
  • 30th September 2023

TopSource Worldwide

Company Profile:

TopSource is a global outsourcing specialist. We provide end to end solutions in the fields of accounting, finance and payroll for UK and India based companies. The services that we provide are payroll and accounting outsourcing. We use our product Portico to support and enhance the services that we provide.

For details about Top source, please visit our website: http://www.topsource.co.uk

Job profile

The role of a Senior Customer Service Executive (UK) is to ensure that the tasks assigned are completed on time, accurately and completely. He is responsible for understanding the promised service to his client(s). He is responsible for following all the agreed processes and procedures diligently and without any requirement for follow-up from his line manager. His responsibilities include attending all training programs assigned to him, attend periodic team meetings, feedback sessions and to seek clarifications where the process or deliverables are unclear to him.

He is responsible to ensure that his attendance is regular, and his absences are planned.

The Customer Service Executive (UK) reports into the Process Leader and is required to escalate issues to his direct line manager related to client servicing. There are no roles that report into the Senior Customer Service Executive.

There are no roles that report into the Customer Service Executive or Senior Customer Service Executive (UK).

Candidate Profile

  • The Sr. Customer Service Executive (UK) should have at least 18 months of experience in end-to-end in-house UK Payroll Processing (not via. In Country Partner)
  • Preference would be given to candidates who have experience in working in international environment and who can join immediately or in short notice.
  • Must be Graduate
  • Must have working knowledge of MS Office, esp. Excel.

Personal Characteristics

  • Should have good written and spoken English.
  • Should have good knowledge of Excel
  • Basic knowledge of UK payroll
  • Motivated, self-starter individual with high level of integrity, intensity, and activity with a can-do attitude.
  • Disciplined process-oriented work style
  • Able to work effectively under pressure
  • Ability to work independently in a team

Experience:

Min: 1.5 Years in UK payroll.

Job Location:

Pune.

To apply for this job email your details to hr@topsourceworldwide.com.