Sr. Customer Service Executive (UK-Payroll)

FULL TIME | India (Pune) | Closes: 30th November 2023

Company Profile:

We’re a professional, dedicated team operating in every major market across the globe, with a knack for helping businesses thrive and expand. We offer our payroll, employer of record (EOR) and accounting services to businesses of all sizes in a growing number of over 100 countries — and counting!

TopSource Worldwide brings a level of service and business value to midsize companies that were previously only available to the largest global corporations. Our services are easy to deploy, affordable and scalable — from basic payroll and accounting functions to complete employer-of-record (EOR) solutions.

We champion and invest in our people and provide a supportive environment with a no-blame culture. For our clients, we are a trusted partner and operate in a consultative and collaborative way to drive win-win outcomes at every opportunity.

We want to share our success with a passionate, committed, and self-driven candidate looking to be part of an exciting and challenging journey ahead.
Sound like you? Then, carry on reading...


Role summary

The role of a Sr. Customer Service Executive (UK-Payroll) is to ensure that the tasks assigned are completed on time, accurately and completely and is responsible for understanding the promised service to client(s). The individual is responsible for following all the agreed processes and procedures diligently and without any requirement for follow-up from the line manager.

It also includes attending all training programs assigned and periodic team meetings, feedback sessions and to seek clarifications where the process or deliverables are unclear.
The Sr Customer Service Executive (UK-Payroll) reports into the Process Leader and is required to escalate issues to the direct line manager related to client servicing.

Base location: India (Pune) 

Reports to: Process Leader

Key attributes and skills 

  • The Sr Customer Service Executive (UK-Payroll) should have at least 18-24 months of experience in end-to-end in-house UK Payroll Processing (not via. In Country Partner)
  •  Prepare and/or update the various changes for the employee pay affecting payroll (contract modifications, personal details) monthly according to company policy and proper approval level
  • Process data entry for multi-state payroll under strict deadlines while ensuring all entries and system outputs are in compliance with all state and federal laws
  • Process monthly/weekly/Bi-weekly multi-client payrolls for more than 750 payslips
  • Complete all post-payroll processes to ensure the timely and accurate completion of the payroll cycle
  • Analyse and process off-cycle pay, special payments, adjustments, and reversals
  • Proactively ensure all errors and issues are being resolved in a timely manner

Desired characteristics 

  • High level of interpersonal skills (communication, listening and reliability)
  • Maintain the highest level of confidentiality in processing employee payments and employee status changes
  • Strong grasp of the end-to-end business process strong understanding of payroll requirements, laws, and regulations for employees working
  • Provide information for employee query(s) within the stipulated timeframe as indicated in the Service Level Agreement (SLA)
  • Ability to work in a team, under pressure and meet deadlines
  • Ability to work independently in a team
  • Advanced time management, planning and organizational skills
  • Should be able to inter-relate international tax laws once training is provided

Qualifications and technical knowledge

  • Minimum years of experience: 1.5 Years in UK payroll preferred

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