FAQs

It can feel like a huge undertaking to switch from one payroll provider to another or an in-house team to a third party, but we have streamlined our onboarding methods so that the change is a simple, hassle-free experience. We can totally take over your payroll processing responsibilities in as little as four weeks, utilising our 20 years of experience to ensure your move is as easy as possible.

We have over a thousand clients ranging from one employee all the way to 50,000 employees. No company is too big or small — we specialise in every size.

We create a bespoke payroll plan for every single one of our clients. You’ll get your own dedicated payroll administrator who’ll answer all of your questions and set up everything from electronic payslip requirements to payroll frequency to pension duties. Nothing is too complex for us!

Yes, we offer a white-label solution for accounting firms who wish to outsource the payroll part of their accounting duties.

We can issue all official PAYE forms and can issue any upon your request.

This is part of our service, and we’ll process these at the end of every financial year.

We have an expert pension team set up to advise and complete all pension duties on behalf of you and your company.

We carry out this service for many of our clients; it’s simple and straightforward. Just ask and we’ll complete this for you!

Payroll can be outsourced at any time during the year and doesn’t need to be linked to the end of the tax year. TopSource Worldwide has robust processes that allows seamless transition even during mid-year and ensures that all statutory filings and compliances are adequately covered.

BACS is an automated payment service used by businesses to pay suppliers and employees. As we are a registered UK BACS bureau, TopSource Worldwide is able to complete BACS payments on behalf of clients for payroll payments to employees and payments to suppliers. TopSource Worldwide processes over one million BACS payments each year. We also have a FX currency platform to enable clients to make foreign currency payments at the best exchange rates.

Payslips are delivered on Portico for all employees.

Yes, absolutely. TopSource Worldwide has adopted best-in-class industry practices to ensure client data is secure. TopSource Worldwide is ISO 9001 and ISO 27001 certified, and the processes are SOC 1: Type 2 compliant. These processes and controls are validated annually through independent audits and pen tests.

The charges are based on your number of employees and the services subscribed. The charges are billed on a per-month basis. Please contact us to get a quote.

All our contracts come with a no-fault termination clause, and clients can terminate the contract if they’re unhappy with the services.

Of course! We even have our very own interactive software, Portico, which allows you to approve invoices online as well as keep up to date with all transactions we process on your behalf.

We assist clients in implementing procurement solutions using industry-leading solutions like Procure Wizard. If you’re looking for Procure Wizard skill or solutions around this product, TopSource Worldwide can help you in setup, implementation and on-going processing.

We don’t personally deal with this, but we’ve partnered with the leading firms that’ll be able to provide these specialist services.

We offer the following purchase-to-pay solutions: purchase ledger entry, supplier statement reconciliation, double payment reconciliation, aged creditors report and managing supplier payment runs, remittance advice distribution, nelivery note matching and processing, inbound supplier call management.

We can balance your account every day, every week or every month — whatever time frame suits you and your business. We do reconciliations on cash, credit card, bank transfers, balance sheet, cash-in-transit and key control accounts.

The expense claim management module in Portico allows you to capture employee requisitions and claims to process them through your organisation workflow. If required, TopSource Worldwide also provides expense claim verification services including validation with actual proofs as per company policy.

Of course, you can either forward the mail onto us via post or email or you can go a step further and use our address as your postal address and get it sent straight to us. We’ll then scan, tag and upload everything, making sure that it’s always available for you to see and accounted for.

Yes, we can not only generate sales invoices for you but also process sales ledger reconciliation.

Purchase ledger, sales ledger, cash management, bank management, management reporting, asset register, balance sheet reconciliation.

Calculating VAT inputs and outputs, liabilities and VAT returns.

We work with all major accounting software systems. Our technology expertise and staff training facilities allow us to adopt new technologies and deliver with the new software within very short time frames. Some of the major software packages we use include Xero, Sage, MS Dynamics, Navision, CODA, QuickBooks and Tally. However, we’re technology agnostic and have the capability to support the existing accounting software used by our clients.

Based on our experience working with UK clients as a provider of outsourced accounting services, we find that clients can expect to realise all the following benefits and more: improve team scalability, reduce recruitment cost, access trained and qualified accountants, minimise legislative stress, turnaround jobs faster and get the time to focus on growing their business.

We provide an average three working days for turnaround of jobs from the time we receive the last piece of information from you. At premium rates, we can also turnaround jobs in as little as one and two working days. However, it may vary according to the volume of work related to the job.

We have been providing accounting, bookkeeping, payroll and taxation services to clients across the UK for over nearly two decades (17 years) now.

We have a highly skilled team of 35+ accountants who can help you with all your accounting needs.

You can give us one job that is up to eight hours of work that we will do for FREE, so you can evaluate our service without any commitment.

We can work with files in any format, although electronic versions are quicker and simpler to process. Some clients scan all client paperwork and then send this to us electronically. If you’re unable to do this, you can courier all the paperwork to our office in London and we can carry out the scanning for you at an agreed price. The documents will then be couriered back to you.

If you’d like us to do the scanning for you, simply ask us to schedule a pick-up for delivery at our London office. We’ll do the scanning and upload the documents so that we can start working on them.

Once you’re a TopSource Worldwide client, you’ll have a ‘team’ allocated to your work. Each team has a team leader who’ll be your point of contact so that you always have consistency in your communications. When you need to talk to someone, you can either email or telephone your client account manager. Our staff work in shifts, which means they’ll be available normally from 2 AM until 5 PM UK time.

We always have some spare capacity at our delivery centre and the teams there will work weekends, evenings and bank holidays in order to meet an urgent deadline. TopSource Worldwide takes great pride in providing a high level of service and being able to help clients in an emergency.

In your own existing format. Every client has their file structure set up slightly differently, and in their own preferred style. We’ll match that exactly, but if you don’t have an existing format, then you may care to use our own, which is how we’ll present it to you anyway!

You can either choose to outsource your accounts entirely or certain tasks/processes. Once you forward your requirements, we’ll build a custom workflow and assign a team to work on your specific requirements.

TopSource Worldwide provides outsourced payroll and accounting services from our London or Kent offices with back office and operations support from our Pune, India offshore facility. Our London and Kent team provides account management and works directly with clients to ensure accurate delivery of our services.

BACS is an automated payment service used by businesses to pay suppliers and employees. As we are a registered UK BACS bureau, TopSource Worldwide is able to complete BACS payments on behalf of clients for payroll payments to employees and purchase ledger payments to suppliers. TopSource Worldwide processes over one million BACS payments each year.

The TopSource Worldwide BACS bureau ID is B65088 and is administered through our payroll office (Practical Payroll Solutions).

Not at all. Clients can utilise our software platforms or we can operate directly and securely on your existing systems.

TopSource Worldwide provides end-to-end delivery of accounts up to and including draft management reports. We also provide discrete services within accounts on a standalone basis. This includes, but isn’t limited to, purchase ledger processing, bank reconciliations and sales invoicing.

We have our in-house payroll team and partners in almost every corner of the globe — from Asia to America to Europe. Just contact us to start your global payroll and employment journey with TopSource Worldwide.

We have a comprehensive FX currency platform enabling you to make foreign currency payments at the lowest, most competitive exchange rates.

Yes, you’ll have your own designated payroll administrator who can advise you on your employer tax, pension and any other compulsory contributions.

Yes, we can process payroll in multiple countries at once for you. Just ask and we can have your new payroll set up in as little as a week.

We’re experts in our geography and have partners globally who are experts in theirs. We can do all of this seamlessly and succinctly.

Yes, we can process payroll in multiple countries at once for you. Just ask and we can have your new payroll set up in as little as a week.

Our software Portico is available to all of our clients and their employees. This holds all payslips so that employees can access their payslips 24/7.

If you have employees in more than one country, the benefits of utilising a global payroll solution are boundless. Having all of your payroll information and reports in one place and having a relationship with your dedicated point of contact for all advice, keeps your payroll running as efficiently and as affordably as possible.

It can feel like a huge undertaking to switch from one payroll provider to another or an in-house team to a third party, but we have streamlined our onboarding methods so that the change is a simple, hassle-free experience. We can totally take over your payroll processing responsibilities in as little as four weeks, utilising our 20 years of experience to ensure your move is as easy as possible. We provide templates to capture all the details and work with you to transition smoothly.

We have over a thousand clients ranging from one employee all the way to 50,000 employees. No company is too big or small. Outsourcing works for all sizes.

We create a bespoke payroll plan for every single one of our clients. You’ll get your own dedicated payroll administrator who’ll answer all of your questions and set up everything from automation for IT declarations and payroll reimbursements along with employee self-service and manager self-service. Nothing is too complex for us!

This is part of our service, and we will process these at the end of every financial year.

We carry out this service for many of our clients. It’s simple and straightforward. Just ask and we’ll complete this for you!

Our payroll software generates PF, PT, ESIC and LWF chalans. If you wish, we can also make the payments on your behalf.

Yes, we can generate a bank file for any of the authorised banks, in the format that is expected by the bank. We can also upload to your bank portal.

Portico, our web and mobile platform, offers a complete hire to retire solution for a company. Please contact us to schedule a demonstration.

Payroll can be outsourced at any time during the year and doesn’t need to be linked to the end of the tax year. TopSource Worldwide has robust processes that allows seamless transition even during mid-year and ensures that all statutory filings and compliances are adequately covered.

Payslips are delivered on our web-portal, Portico™, for all employees.

Yes, absolutely. TopSource Worldwide has adopted best-in-class industry practices to ensure client data is secure. TopSource Worldwide is ISO 9001 and ISO 27001 certified, and the processes are SSAE18 and ISAE 3402 compliant. These processes and controls are validated annually through independent audits and pen tests.

The charges are based on your number of employees and the services subscribed. The charges are billed on a per-month basis. Please contact us to get a quote.

All our contracts come with a no-fault termination clause, and clients can terminate the contract if they’re unhappy with the services.

Yes, as soon as our services commence, you’ll be assigned one of our global experts as a dedicated point of contact. They’ll happily answer any questions you might have.

We take care of creating an employment contract, which maintains complete compliance with the local employment legislation.

There’s only a minor difference to do with the employer relationship. A PEO will enter a co-employer relationship, being an extension of the client’s already existing HR department (this means that the client would still mainly be responsible for the employment). An EOR takes on the full liabilities and responsibilities of employment and is the legal employer. We can offer both of these variations.

We have the facilities to deal with all the administration of these applications. We work with local partners to do so.

No foreign banking facilities or currency is required. We do all the payments through our accounts and will then invoice you in the currency that makes sense for you. We do, however, require the employee to have a local bank account.

Yes. If you notify us of the amount you’d like your employee to be reimbursed, we can simply reimburse them in the next payroll run. Local expense reimbursement laws can become quite complicated, but we’re always aware and take these into account.

Only one — there are no minimum employee requirements to utilise our EOR services!

You’ll manage these yourself and manage this employee the same way you would manage any other employee within your company. We handle the administrative responsibilities, but you’re still in full control of the employee’s work output.