Case Study
Compliant global employment, without the complexity
How WCG relies on TopSource to manage EOR employees across Europe
Rated 5/5 on Gartner Peer Insights
India Payroll Outsourcing: 2026 Cost & Service Guide
India payroll outsourcing costs $8–$25 PEPM. This guide covers pricing models, compliance requirements, provider comparison, and how to choose the…
Read More
TopSource Announces CEO Transition; Co-Founder Guil Hastings Appointed Chief Executive Officer
Protect your global employer brand. Learn how to align payroll, HR, and compliance to ensure a consistent international employee experience.
Read More
Your Global Employer Brand: Protecting Your Cross-Border Employer Brand During International Expansion
Protect your global employer brand. Learn how to align payroll, HR, and compliance to ensure a consistent international employee experience.
Read More
About WCG
WCG is a global organisation operating in clinical research and trials, with approximately 1,200 employees worldwide. Headquartered in Cary, North Carolina, WCG has a significant presence across the US, a European headquarters in Frankfurt, Germany, and teams spread across EMEA and India.
For Marija Starcevic, HR Associate Partner at WCG, the challenge of supporting employees across multiple countries — each with their own employment law, benefits expectations, and cultural norms — is a daily reality. Managing people across time zones and jurisdictions, often as the sole HR business partner for the entire EMEA region, means that the quality of WCG’s EOR partnerships matters enormously.
The Challenge
WCG’s workforce spans markets where the business has no local legal entity. To hire compliantly in these countries, WCG relies on Employer of Record providers — a model that demands not just legal infrastructure, but responsive, knowledgeable support for both the HR team and the employees themselves.
For a lean regional HR function, the stakes are high. Employees in Poland and Czech Republic needed reliable, timely answers to payroll and employment queries. Marija needed a partner she could trust to handle complexity on her behalf — not one that would add to it.
Navigating a Divestiture
WCG’s relationship with TopSource was tested further when the business underwent a divestiture, requiring the careful transition of a significant number of EOR employees. Through that process, TopSource provided hands-on support, coordinating closely with WCG’s HR team and consulting directly with affected employees. This ensured continuity throughout a period of significant organisational change. For WCG, it was a demonstration of what a genuine EOR partnership looks like under pressure.
The Result
Today, WCG’s remaining EOR employees in Poland and Czech Republic are supported through a dedicated account management model that Marija describes as transformative. Issues are resolved promptly, employees receive timely responses, and the HR team has a single, trusted point of contact who understands their business.
For an HR function that prides itself on treating every employee, regardless of contract type or country, as a full and equal member of the WCG team – that consistency of experience is everything.
“Having a single, dedicated point of contact has changed everything for us. Elenor manages our account on a biweekly basis, stays on top of every open issue, and always makes sure nothing falls through the cracks. She goes above and beyond — reaching out across internal teams so we never have to chase five different people for an answer. That level of partnership has made a real difference, not just for our HR team, but for our employees directly.”
“TopSource enables organisations to hire globally, quickly and compliantly — without the need to set up local entities. They provide the flexibility to scale while minimising legal and operational complexity. For any business looking to enter new markets or manage employees across multiple countries, they’re a reliable operational support (EOR) partner to have in your corner.”
“TopSource is a great option for quick market entry and staying compliant, especially if you don’t have a local entity.”
Where best to go.
Who best to hire.
How best to operate.
We support across organizations at every stage of their growth.
From researching new markets, to entry and expansion, to committing and putting down roots and optimizing for efficiency – we are there to accelerate growth and ensure compliance
Research
Enter & Expand
Commit
Optimize
More insights from TopSource
Discover more insights and case studies from TopSource to learn more about best practice in global employment.
India Payroll Outsourcing: 2026 Cost & Service Guide
India payroll outsourcing costs $8–$25 PEPM. This guide covers pricing models, compliance requirements, provider comparison, and how to choose the…
Read More
TopSource Announces CEO Transition; Co-Founder Guil Hastings Appointed Chief Executive Officer
Protect your global employer brand. Learn how to align payroll, HR, and compliance to ensure a consistent international employee experience.
Read More
Your Global Employer Brand: Protecting Your Cross-Border Employer Brand During International Expansion
Protect your global employer brand. Learn how to align payroll, HR, and compliance to ensure a consistent international employee experience.
Read More
India Employment Law Update 2026: What HR Must Fix Before It Becomes a Fine
Learn more about TopSource's comprehensive suite of globalization services.
Read More