1. Eliminating errors and improving accuracy in the payroll process
A global leader in alternative legal, business and research support services for corporations, law and professional services firms — with a presence across four continents — was facing consistent service issues with its outsourced payroll provider.
The client’s HR and finance departments had to cope with the additional workload caused by errors in the payroll process. Thus, they had to deal with many payroll, investment declarations, leave and attendance management queries. These issues, coupled with the inflexibility of reporting formats, were creating significant stress on the client’s HR team.
TopSource Worldwide, with its comprehensive payroll solution, solved the problems with the payroll and reimbursement process and investment declarations. We provided a fully integrated employee self-service platform called Portico™ so that employees could directly initiate the reimbursement process, submit the investment declarations and manage their leaves online. Portico™ also provided the client’s HR team with ready access to reports along with a customised payroll journal.
The payroll outsourcing services provided by TopSource Worldwide freed up valuable time for the HR and finance departments so that they could focus on their core activities.