Strategic Account Manager
FULL TIME | United States | Sales
Company Profile:
We’re a professional, dedicated team operating in every major market across the globe, with a knack for helping businesses thrive and expand. We offer our payroll, employer of record (EOR) and accounting services to businesses of all sizes in a growing number of over 100 countries — and counting!
TopSource Worldwide brings a level of service and business value to midsize companies that were previously only available to the largest global corporations. Our services are easy to deploy, affordable and scalable — from basic payroll and accounting functions to complete employer-of-record (EOR) solutions.
We champion and invest in our people and provide a supportive environment. For our clients, we are a trusted partner and operate in a consultative and collaborative way to drive win-win outcomes at every opportunity.
Sound good? Then, carry on reading...
Role summary
At TopSource Worldwide, we are expanding rapidly, offering comprehensive international solutions and serving a diverse range of clients. As a Strategic Account Manager, you will be responsible for managing and growing a portfolio of key clients by engaging strategically with C-suite executives. This includes both nurturing existing relationships and identifying new opportunities through thorough research and account mapping. Your efforts will support our clients' objectives while directly contributing to our overall growth. You will collaborate with teams across the business, including Operations, Sales, and Marketing, to identify high-potential clients and deliver tailored solutions that drive their growth. Your ability to build strong client relationships and present innovative solutions will be key to ensuring our clients' continued success.
Base location: United States (Remote)
Reports to: Global Sales Director
Roles & Responsibilities
- Account Mapping: Develop a deep understanding of existing clients' organizational structures, hierarchies, and key decision-makers. Create and maintain comprehensive account maps working with the relevant departments on this, that lead to meaningful conversations and outcomes for TopSource.
- New Stakeholder Engagement: Identifying stakeholders TopSource is not talking to today that are BDMs, using a range of methodologies and technologies to do so, and then turning initial engagement into agreed outcomes that can support their business and grow the TopSource revenue line.
- Strategic Conversations: Engage with C-suite executives and senior management to understand their strategic business goals. Initiate and lead discussions on how our solutions can contribute to their success.
- Cross-Sell Opportunities: Identify, pursue and close cross-selling opportunities within existing client accounts, working with Customer Success Managers to do so (who will maintain the day-to-day operational relationship). Collaborate with internal teams important therefore to tailor solutions that meet clients' evolving needs. Continually open to tracking client’s movement, new acquisitions, related companies needs etc. that we have yet to fulfill, together with geographic and sector growth.
- Revenue Growth: Drive revenue growth by meeting and exceeding sales targets set by the Director of Sales and Marketing that will drive double digit growth in key customer revenues. Develop and implement strategies to maximize client and expansion.
- Market Insight: Stay informed about industry trends, market changes, and competitor activities. Provide feedback to internal teams to enhance our offerings and maintain a competitive edge.
- Collaboration: Work closely with Sales, Operations, and other cross-functional teams to ensure they deliver seamless client onboarding and service delivery.
- MI Reporting: Presenting and talking through key trends and recommendations from the management information on the account to the leaders of the client’s company and Executives in TopSource as well as proactively providing solutions
Key Attributes & Skills
- Proven experience in account management at a senior level of engagement (client level) or business development, with a focus on solution-based sales and navigating other organizations successful to identify and gain trust of BDMs not known to own organization.
- Familiarity with Global Payroll, Employer of Record, entity solutions, or domestic payroll services is highly desirable.
- Strong strategic thinking and analytical skills, with the ability to understand clients' business challenges and align solutions accordingly.
- Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences.
- Results-driven and goal-oriented, with a track record of meeting or exceeding sales targets. Evidence of double-digit organic growth with a strategic / growth customer
- Relationship-building skills with the ability to establish trust and credibility with key stakeholders.
- Ability to work independently and collaboratively in a dynamic and fast-paced environment
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